Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our Palisades crews are already moving. We dispatch Palisades units carrying industrial extraction pumps, air movers, and commercial dehumidifiers already loaded on the truck.
We built our Palisades branch after hearing the same complaint over and over from Palisades, NY property owners — the "24/7" number that never actually answers. Every technician on our Palisades roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our senior technicians are IICRC-certified and have worked everything from a clean supply-line break to a full sewage backup, so Flood Damage Repair in Palisades isn't a side service we tacked on — it's the reason the company exists. Full liability coverage and Palisades, NY licensing back every job we take, so you're protected from the moment our truck pulls into the driveway.
Because our equipment lives in a Palisades, NY warehouse rather than out of state, we're not waiting on a supply run before we can start extraction.
Ask any Palisades property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into your subfloor. That's the gap Hirex Water Damage was built to close, one Palisades call at a time.
Water damage doesn't always look dramatic at first — some of the costliest Palisades jobs we've handled began as a small, easy-to-miss problem. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Palisades dispatcher will give you an honest read on urgency, not a sales pitch.
We size the Palisades response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
Truck-mounted extraction equipment on every Palisades rig pulls high volumes of standing water fast, so drying starts the same day instead of the next. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For Palisades homeowners, that means drywall removal at the flood cut line, subfloor assessment, and content pack-out for anything that can be saved, with clear photo documentation at every stage for your insurance claim.
For commercial Palisades accounts, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
Category 3 blackwater calls for full PPE, antimicrobial treatment, and disposal of anything porous that touched the contamination — our Palisades crews are trained for exactly that protocol.
We apply antimicrobial treatment during every Palisades drying job specifically to head off mold before it starts, and we'll flag any area that needs deeper remediation.
Every Palisades estimate is written and explained before work begins — no vague "we'll see how it goes" pricing.
Because our equipment cache sits inside Palisades, NY, most Palisades calls see a technician on-site in under 60 minutes.
We photograph and log every step specifically so your claim moves faster and you're not the one arguing with the insurance company.
Final moisture readings have to hit dry-standard before we consider a Palisades job done, and getting there again is on us, not you.
Tell our Palisades dispatcher what's happening — we'll ask a few quick questions to send the right equipment on the first trip.
Our nearest available Palisades crew is dispatched immediately with truck-mount extraction gear on board.
We remove standing water first, then map moisture and position air movers and dehumidifiers based on the readings.
We don't close the file until the numbers confirm the structure is dry, and you leave with full photo and moisture documentation.
We measure moisture with instruments, not guesswork, and we won't sign off on a Palisades job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every Palisades work order we issue. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Our water heater let go at midnight and a Hirex Water Damage tech was pulling water out of the hallway by 1am. Fast doesn't begin to cover it." — Danielle R.
"They dealt with my insurance adjuster directly and I didn't have to translate a single restoration term myself." — Marcus T.
"The drying logs they left behind actually made sense — I could see the numbers dropping every day until it was done." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"They handled a blackwater situation in our basement without making me feel like it was a bigger disaster than it was." — Lena G.
"Final bill matched the estimate to the dollar, which is rarer than it should be in this industry." — Sam O.
Most Palisades dispatches are on-site within 60-90 minutes since our crews and equipment are based in-state, not flown or trucked in from elsewhere.
Yes — every Palisades job gets a written estimate before equipment is turned on, and we walk through it with you line by line.
Emergency extraction, structural drying, and sewage/contaminated water cleanup are all available 24/7 for Palisades properties.
We build our paperwork specifically to match what adjusters need and will speak with your insurer on your behalf.
Dryness is confirmed with instrument readings against a documented dry standard, not just by feeling the wall or carpet.
Yes, our Palisades crews are trained and equipped for Category 3 blackwater response, including PPE and antimicrobial treatment.
Turn off the water supply if you can reach it safely, keep people and pets out of the flooded area, and don't run electrical devices near standing water.
Commercial response is a regular part of our Palisades work — restaurants, offices, and multi-unit buildings included.
Most Palisades residential jobs dry out in 3 to 5 days depending on how much material got wet and how long it sat before extraction.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Palisades service, not an upsell.
We stand behind every Palisades job with a documented dry-standard guarantee and a 30-day callback policy.
See the zip codes and nearby cities listed below — our Palisades crews cover that full radius.
Beyond Palisades itself, our coverage extends across nearby zip codes, with additional Palisades, NY crews available for large-scale or commercial losses. If your address falls inside or near Palisades, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Palisades, Palisades, NYCall now and speak with a real Palisades dispatcher, not a national call center.
Call +1-844-234-5373